Frequently Asked Questions
Welcome to Our Help Site
Product & Usage
What makes your incense different?
Our incense is crafted using traditional herbal formulations, combining natural ingredients such as agarwood, mugwort, and spices. Each stick is designed to create a calm, grounding atmosphere.
Are your products natural?
Yes. We use natural ingredients with no synthetic fragrances. Due to this, slight variations in scent and appearance are normal.
Is it safe for pregnant women or pets?
While we use natural ingredients, some herbs have potent properties. We recommend that pregnant women, individuals with sensitivities, or pet owners consult a professional or use in a well-ventilated area in small amounts first.
What is the difference between medicinal incense and regular sandalwood?
Medicinal incense goes beyond aroma; it focuses on the healing synergy of herbs. Each blend is crafted to support mindfulness, calm, or vitality, rather than just providing a single scent.
How to light the Vigor Nüwa herbal incense correctly, and what precautions should be taken?
Light the incense stick tip until it glows red, blow out the open flame and place it in a heat-resistant incense holder. Keep it away from flammables, children and pets, and use it in a well-ventilated space. Do not leave burning incense unattended.
How to store the herbal incense to preserve its aroma and potency for a long time?
Store the sealed incense in a cool, dry and dark place, away from extreme temperature and humidity. Do not mix with strong-smelling items.
How long does each incense stick burn？
Each stick burns for 30-40 minutes.
Is this suitable for meditation or relaxation?
Yes. Many customers use our incense during meditation, reading, or winding down.
Shipping & Orders
How long does shipping take?
Shipping times vary by location:
- US: 7–12 business days
- International: 7–20 business days
You will receive a tracking number once your order ships.
My package hasn’t arrived — what should I do?
If your order is delayed, please contact us and we will assist you.
Email: support@vigornuwa.com
Can I return the product if I don’t like the scent?
Due to the nature of incense products, we do not accept returns on opened items. If you’re unsure, feel free to contact us before purchasing — we’re happy to help you choose.
Do you offer refunds?
Yes, we offer refunds for eligible returns. Please refer to our Return Policy for details.
What if the incense sticks arrive broken?
Our incense is fragile as it contains no chemical binders. While we use protective packaging, minor breakage can occur and does not affect the quality or scent. For severe damage, please contact us with photos within 48 hours.
Email: support@vigornuwa.com