Return Policy

We want you to be fully satisfied with your purchase. If you are not completely happy, we’re here to help. If you're unsure which scent suits you, feel free to contact us before purchasing - we’re happy to help.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be in its original packaging

Due to the nature of our products, used or opened incense items cannot be returned for hygiene and quality reasons.

Non-Returnable Items

The following items are not eligible for return:

  • Opened or used incense products
  • Items damaged due to misuse
  • Gift cards or promotional items (if applicable)

Refunds

Once we receive and inspect your return, we will notify you of the status.

If approved:

  • Refunds will be issued to your original payment method
  • Please allow 10 business days for the refund to appear

Shipping fees are non-refundable, unless the return is due to our error (e.g., wrong or defective item).

Exchanges

We only replace items if they are defective or damaged.

If you need an exchange, please contact us at:

 Email:support@vigornuwa.com

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item is defective
  • The wrong item was sent

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Lost or Delayed Packages

If your package is significantly delayed or lost in transit, please contact us.

We will work with the carrier to resolve the issue as quickly as possible.

Damaged Items

Our medicinal incense products are crafted with care.

To ensure they arrive in perfect condition, we use specialized protective packaging.

If your items are damaged during transit, please contact us within 48 hours of delivery.

Email:support@vigornuwa.com

Order Cancellation

Orders can be canceled within 24 hours of purchase.

After this period, the order may already be processed and cannot be canceled.